Refund policy

REFUND & RETURN POLICY

Last Updated: July 11, 2026

This Refund & Return Policy applies to all purchases made from Enzora Club ("Enzora," "we," "us," or "our") at enzoraclub.com. This policy is incorporated into and forms part of our Terms of Service.

1. Pre-Order Cancellations (Before Shipment)

You may cancel a pre-order at any time before it ships, for any reason, and receive a full refund to your original payment method. To cancel, email us at support@enzoraclub.com with your order number. Refunds for pre-shipment cancellations are issued within [3] business days of your request.

If we are unable to ship your order within the estimated delivery window stated at checkout, we will notify you, provide a revised shipping date, and offer you the choice to accept the new date or cancel for a full refund.

2. Return Window

Products may be returned within 14 days from the delivery date, as confirmed by the carrier's tracking information.

To start a return, contact our Customer Service team at support@enzoraclub.com with your order number and the reason for your return. If your return is eligible, we will email you a return shipping label and return instructions.

Once you receive your return label from our Customer Service team, you must ship the item(s) back within three (3) business days. After this time, the return will be automatically canceled, and the items will no longer be eligible for return. Please do not send items back without first receiving a return label, as unauthorized returns cannot be processed.

3. Return Conditions

To be eligible for a refund, returned items must be:

Unworn, unused, and undamaged
In their original condition, with all original packaging, including the case, pouch, and any accessories or inserts
Free of scratches on the lenses and frames

We reserve the right to refuse a refund, or to issue a partial refund, for items that are returned damaged, incomplete, or showing signs of use beyond what is necessary to assess fit.

4. Non-Returnable Items

The following are not eligible for return or refund:

Items marked "Final Sale" at the time of purchase
Gift cards
Free promotional items included with an order

5. Return Shipping Costs

Defective, damaged, or incorrect items: we provide a prepaid return label at no cost to you, and you will receive a full refund including your original shipping charges.
All other returns (including change of mind, fit, or color preference): we provide a return label, and the cost of return shipping will be deducted from your refund. Original shipping charges are non-refundable.

6. Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery. If your item arrives damaged or defective, or if you received the wrong item, contact us at support@enzoraclub.com within 7 days of delivery with your order number and clear photos of the item and packaging. We will make it right with a free replacement or a full refund, including shipping, at your choice. Claims of this type are handled outside the standard return conditions in Section 3.

7. Refund Processing

Once we receive and inspect your return, we will notify you of the outcome by email. Approved refunds are issued to your original payment method within [5] business days of inspection. Depending on your bank or card issuer, it may take an additional 5 to 10 business days for the refund to appear on your statement.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at support@enzoraclub.com.

8. Exchanges

We do not offer direct exchanges at this time. If you would like a different style, size, or color, please return the original item under this policy and place a new order. This ensures you get the item you want without waiting for the return to be processed.