Shipping policy

# SHIPPING POLICY

Last Updated: July 11, 2026

This Shipping Policy applies to all orders placed with Enzora Club ("Enzora," "we," "us," or "our") at enzoraclub.com. This policy is incorporated into and forms part of our Terms of Service.

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## 1. Made to Order: The Founding Collection

Every pair in our Founding Collection is made to order. Once you place your order, your sunglasses are crafted at our production studio and shipped directly to you.

**Estimated delivery: 4 to 8 weeks from the date of your order.** This estimate includes both production and transit time, and is displayed on each product page and at checkout before you complete your purchase.

You will receive an email confirmation when your order is placed, and a shipping confirmation with a tracking number as soon as your order is on its way.

## 2. Shipping Destinations

We currently ship to addresses within the **United States**, including Alaska, Hawaii, and U.S. territories. Deliveries to Alaska, Hawaii, U.S. territories, and PO Boxes may require additional transit time.

We do not ship internationally at this time. Join our email list to be notified when we expand to new regions.

## 3. Shipping Costs

- **Free standard shipping** on all orders of **$150** or more (calculated after discounts and before taxes).
- Orders under $150 ship at a flat rate of **$[7.95]**.

Shipping costs, if any, are displayed at checkout before you complete your purchase.

## 4. Duties and Import Fees

All prices are shown in U.S. dollars. **The price you see at checkout is the price you pay.** All customs duties, tariffs, and import fees, where applicable, are handled by us. You will never receive a surprise customs bill or be asked to pay additional fees to receive your order.

## 5. Order Tracking

When your order ships, we will email you a tracking number and a link to follow your delivery. Tracking information may take 24 to 48 hours to activate after you receive your shipping confirmation.

## 6. Delays

If we are unable to ship your order within the estimated delivery window, we will notify you by email promptly, provide a revised shipping date, and offer you the choice to accept the new date or cancel your order for a full and prompt refund, in accordance with the FTC Mail, Internet, or Telephone Order Merchandise Rule.

You may also cancel any pre-order for a full refund at any time before it ships, for any reason, as described in our Refund & Return Policy.

## 7. Address Changes

If you need to change your shipping address, contact us at support@enzoraclub.com as soon as possible. We can update your address at any time before your order ships. Once an order has shipped, we are unable to redirect it. We are not responsible for orders delivered to an incorrect address provided by the customer, though we will always do our best to help.

## 8. Lost, Stolen, or Damaged Shipments

If your tracking shows your order as delivered but you have not received it, please check with household members, neighbors, and your building's mail area, then contact us at support@enzoraclub.com within **7 days** of the marked delivery date. If your order arrives damaged, contact us within **7 days of delivery** with photos of the item and packaging, as described in our Refund & Return Policy. In either case, we will work with you to resolve the issue with a replacement or a refund.

9. Questions

support@enzoraclub.com